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Episode

#14: Transform Your Employee Interactions Into Lasting Connections with Bestselling Author Joey Coleman

January 10, 2025

In this episode of the Positively Altered Podcast, Dr. Cindy chats with bestselling author and customer experience expert Joey Coleman. Joey shares actionable strategies to build meaningful relationships in both business and personal life. From fostering emotional connections to creating loyalty among employees and customers, Joey’s insights reveal the power of authentic engagement. Packed with humor, energy, and thought-provoking ideas, this conversation inspires listeners to transform their interactions into lasting connections. Don’t miss this dynamic episode that promises to leave you positively altered!

In this episode, we cover:

(8:45) Do you really have personal and emotional connections with your team members?
(10:15) Get your employees to say, “You care about me for more than my work!”
(13:50) Is there anyone I need to fire?
(20:50) Human beings are dying for connections.
(24:22) I’m a human, you’re a human, let’s interact.
(40:36) Rapid-Fire Questions

Episode Extras

Meet Our Guest

Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world (e.g., Whirlpool, Volkswagen Australia, and Zappos).

His two books have received critical acclaim and both were instant Wall Street Journal best sellers. Never Lose a Customer Again shows how to turn any sale into a lifelong customer.

His newest book, Never Lose an Employee Again details a framework that companies around the world can use to reduce turnover and increase employee engagement.

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The content of this podcast is for entertainment and informational purposes only and is not intended to diagnose, treat, cure, or prevent any condition or disease. It is intended to shake you up, make you laugh, and push you. My words reflect my feelings, opinions, and observations. I expect you will agree with some things and disagree with others. Please understand that this podcast is not intended as a substitute for consultation with a licensed practitioner; you might be going through hard times, but you haven’t lost your common sense. Please consult with your own physician or healthcare specialist regarding the suggestions and recommendations that worked for me or that have helped my patients.

This is a podcast where we sit down with real people and have real conversations about health, wellness, overcoming adversity and so much more. The conversations are authentic and raw and just like me, a little unfiltered. Tune in every Friday to a new episode of the Positively Altered Podcast!

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